Agreement and website use
By submitting a request or completing checkout, you agree to these Terms, the Privacy Policy, and the Order Policies. If you do not agree, do not submit information or payment through the website. You may contact Lucky Plants by phone for an alternative.
You must provide accurate information and use the site only for lawful purposes. Do not interfere with the site, attempt unauthorized access, submit harmful code, misuse payment systems, or upload illegal, deceptive, or infringing material.
Plant order requests
The custom order form saves your plant list and contact details but does not charge you. An order request does not reserve inventory or create a completed sale. Lucky Plants will contact you to confirm the exact plant, size, quantity, substitutions, price, tax, fees, fulfillment, and timing before payment for plants is due.
$75 plant-plan purchase
The plant-plan form collects project information and private room photos, then sends you to secure checkout for a one-time $75 charge. A plant-plan purchase is complete only after the payment provider confirms successful payment. Lucky Plants will then review the submitted space and contact you using the information provided.
If payment fails, is canceled, or remains incomplete, Lucky Plants is not required to begin the plan. Do not submit a second payment if your bank shows a charge. Contact us so we can check the first transaction.
Plant-purchase credit
The full $75 plant-plan fee becomes a one-time credit toward eligible live plants purchased directly from Lucky Plants within 6 months after the plan is delivered. The credit applies to plant merchandise only, not taxes, delivery, placement, maintenance, pots, containers, or other service fees, unless Lucky Plants confirms otherwise in writing.
The credit is nontransferable, cannot be combined with another plant-plan credit on the same purchase, has no cash value, and cannot create a cash refund. Tell Lucky Plants the plant-plan confirmation number before the plant purchase is finalized so the credit can be applied.
Cancellation and refunds
You may request cancellation of a plant plan for a full refund before Lucky Plants begins reviewing the request. Once review or recommendation work begins, the $75 fee is nonrefundable, but the eligible plant-purchase credit remains available for the period stated above. If Lucky Plants cannot provide the purchased plant plan, Lucky Plants will refund the plan fee.
Refund timing depends on the payment provider and your financial institution. These terms do not limit any refund or consumer right that cannot legally be waived.
Photos and submitted content
You keep ownership of the photographs and project information you submit. You give Lucky Plants permission to store, review, reproduce internally, and share them with service providers only as reasonably needed to prepare and deliver the requested service, operate the website, process payment, or resolve a concern.
You confirm that you have permission to submit the content and that it does not violate another person’s privacy, copyright, or other rights. Lucky Plants will not use room photos publicly or for marketing without separate permission.
Recommendations and living products
Recommendations depend on the information and photographs you provide. Plants are living products, so appearance, size, color, growth, availability, and response to a space vary. Care and toxicity information is general guidance, not veterinary, medical, architectural, or professional safety advice.
Pricing, payment, and third-party services
Except for the stated plant-plan fee, displayed prices and examples are informational until Lucky Plants confirms them. Card checkout, email delivery, hosting, storage, maps, and other features may be operated by third parties with separate terms. Lucky Plants does not store full payment-card credentials and is not responsible for a third-party system outside our reasonable control.
Disclaimers and responsibility
We work to keep site information accurate and the website available, but we do not promise uninterrupted access or that every item shown is available. To the extent permitted by law, Lucky Plants is not responsible for indirect or consequential loss arising from website use, a delayed third-party service, or conditions that were not accurately disclosed.
Nothing in these terms limits rights or remedies that cannot legally be waived, including applicable California consumer protections.
California law and changes
These terms are governed by California law. We may update them when the website, services, pricing, or legal obligations change. The terms shown when you submit a request or complete checkout apply to that transaction.
Questions may be sent to luckyplantsla@gmail.com or discussed by calling 310-376-2026.