Custom plant requests
The custom order form sends your plant list and contact information directly to Lucky Plants. It does not charge you. Inventory can change quickly, so a submitted request is an inquiry until Lucky Plants confirms the exact plant, container size, quantity, condition, decorative pot, substitutions, price, taxes, fees, fulfillment, and timing.
We will not make a substitution without your approval. Because plants naturally vary, a confirmed item may not be identical to a website photograph.
Plant-plan checkout
The plant plan costs $75 and is paid by card through secure checkout when the form is submitted. Lucky Plants begins review only after payment is confirmed. You will receive a confirmation number that connects your payment, project details, and private room photos.
The recommendation depends on accurate information about light, space, access, pets, care preferences, budget, and fulfillment. A major project change or a request for additional rooms may require a separate plan or estimate that Lucky Plants will discuss with you first.
$75 purchase credit
The full plan fee may be applied once toward eligible live plants purchased directly from Lucky Plants within 6 months after the plan is delivered. The credit does not apply to taxes, delivery, placement, maintenance, pots, containers, or other service charges unless confirmed in writing.
The credit is tied to the original customer and confirmation number, is not transferable, has no cash value, and cannot result in cash back. Provide the confirmation number before the plant order is finalized.
Plant-plan changes, cancellation, and refunds
Contact Lucky Plants promptly if you need to correct submitted information. A plan may be canceled for a full refund before review begins. After review begins, the fee is nonrefundable because work has started, but the eligible plant credit remains available. Lucky Plants will refund the fee if we cannot provide the purchased plan.
If checkout appears interrupted but your card shows a charge, do not pay a second time. Call 310-376-2026 or email luckyplantsla@gmail.com so we can locate the transaction.
Pickup, delivery, and placement
- Pickup location and timing are confirmed directly with you.
- Delivery and placement fees depend on location, order size, access, stairs, parking, and scheduling.
- Disclose stairs, narrow entries, parking restrictions, building rules, or other access issues before confirmation.
- An adult must be available at the agreed time unless Lucky Plants approves another arrangement.
- A missed appointment or late change may require rescheduling and an additional trip fee disclosed before the new appointment.
Confirmed plant-order changes and cancellations
Contact us as soon as possible if you need to change or cancel a confirmed plant order. Refund eligibility depends on whether plants or pots were reserved, specially sourced, planted, delivered, or whether placement work began. Any nonrefundable amount will be disclosed before payment whenever reasonably possible.
Condition, returns, and concerns
Inspect plants and containers at pickup or delivery. If an item is incorrect or arrives damaged, contact Lucky Plants within 48 hours and include photographs when possible so we can review the concern.
Because live plants are perishable and their condition changes with environment and care, accepted plants generally cannot be returned for a change of mind. This does not limit rights under California law. An eligible remedy may include care guidance, replacement, store credit, or refund, depending on the circumstances.
Plant care and safety
Care guidance is based on the conditions described at the time of purchase. Light, temperature, watering, pests, pets, and maintenance affect plant health. Tell us about children or animals in the space so we can discuss known concerns, and consult a veterinarian or medical professional for toxicity advice.
Photos, privacy, and accessibility
Room photos are stored privately and used only to prepare the requested service unless you separately approve another use. Retention and service-provider details are explained in the Privacy Policy.
If you need an accessible way to submit a request, provide photos, review recommendations, pay, pick up, or receive an order, call 310-376-2026 or email luckyplantsla@gmail.com. We will work with you on a reasonable alternative.